Refund Policy

Eligibility For Refunds

We offer refunds only in specific situations where the IPTV service cannot be activated or delivered properly.

• Service not activated within the promised time.
• Technical issues that cannot be resolved.
• Duplicate payments made accidentally.
• Incorrect subscription activation.

Non-Refundable Situations

Refunds may not be available in the following cases:

• Incorrect device setup by the customer.
• Poor internet connection issues.
• Change of mind after activation.
• Temporary channel interruptions or maintenance.

How To Request A Refund

To request a refund, contact our support team with your order details and payment information.

• Order ID or payment proof.
• Email used during purchase.
• Description of the issue.

Processing Time

Approved refunds are usually processed within 3 to 7 business days depending on the payment provider.