Get In Touch

How to Get the Fastest Answer

Put these four things in your first message and we can usually solve the problem in a single reply:

• Your order ID or the email address you used to buy.
• Your device — for example Firestick 4K, Samsung TV, Android box or iPhone.
• The app you use — IPTV Smarters Pro, TiviMate, IBO Player or another player.
• What you see — the exact error message, or a photo of the screen.

What Our Support Team Helps With

• Setting up IPTV on any device, step by step — see our installation guides.
• Activation, login details and "Authorization failed" errors.
• Buffering, freezing and picture quality.
• The TV guide (EPG), catch-up and favorite channels.
• Plans, renewals and billing questions — compare the packages.
• Refund requests under our refund policy.

WhatsApp or Email?

WhatsApp — fastest

Best for setup help and anything that isn't working right now. You can send screenshots and photos of your TV screen, and most messages are answered within minutes, 24 hours a day.

Email — for documents

Best for billing questions and refund requests where you need to attach a payment receipt, or for longer questions that don't need an instant answer.

Fix It Yourself in Two Minutes

These four steps solve most problems before you even need to message us:

1. Restart your device and the IPTV app.
2. Check that the username, password and server URL are typed exactly as we sent them.
3. Turn off any VPN if the app says "Authorization failed".
4. For buffering, switch to 5 GHz Wi-Fi or plug in a network cable — more network tips here.